How does access to a generative AI tool affect work in a call center? That was a research question addressed by MIT Sloan Professor Danielle Li at a recent session of the MIT Institute for Work and Employment Research (IWER) weekly seminar series.

The April 2023 issue of the MIT Institute for Work and Employment Research (IWER) newsletter is available online. The theme of this edition of the newsletter is "Generative AI and the Future of Work"

2023 marked the 50th anniversary of Mary P. Rowe’s tenure at MIT, where she began as the Special Assistant to the President and Chancellor for Women and Work—a role that evolved into an early organizational ombuds, listening to workplace concerns, from both men and women, throughout the Institute.

Zach Tan, a first-year doctoral student in the Economic Sociology research group at the MIT Sloan School of Management, has won the 2024 Rafel Lucea Memorial Research Award.

The City of Leuven, Belgium sought to leverage digital technologies and advanced analytics to promote sustainable urban mobility. To make this happen, the city collaborated with global digital engineering company and Smart Industry leader Akkodis – and a team of Master of Business Analytics (MBAn) s...