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MBA

Through intellectual rigor and experiential learning, this full-time, two-year MBA program develops leaders who make a difference in the world.

Leaders for Global Operations

Earn your MBA and SM in engineering with this transformative two-year program.

Master of Finance

A rigorous, hands-on program that prepares adaptive problem solvers for premier finance careers.

Master of Business Analytics

A 12-month program focused on applying the tools of modern data science, optimization and machine learning to solve real-world business problems.

Master of Science in Management Studies

Combine an international MBA with a deep dive into management science. A special opportunity for partner and affiliate schools only.

PhD

A doctoral program that produces outstanding scholars who are leading in their fields of research.

Undergraduate

Bring a business perspective to your technical and quantitative expertise with a bachelor’s degree in management, business analytics, or finance.

MBA Early (Deferred admissions option)

Apply now and work for two to five years. We'll save you a seat in our MBA class when you're ready to come back to campus for your degree.

Executive Programs

MIT Executive MBA

The 20-month program teaches the science of management to mid-career leaders who want to move from success to significance.

MIT Sloan Fellows MBA

A full-time MBA program for mid-career leaders eager to dedicate one year of discovery for a lifetime of impact.

System Design & Management

A joint program for mid-career professionals that integrates engineering and systems thinking. Earn your master’s degree in engineering and management.

Executive Education

Non-degree programs for senior executives and high-potential managers.

Visiting Fellows

A non-degree, customizable program for mid-career professionals.

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Technological Innovation, Entrepreneurship & Strategic Management

Publications and Working Papers

Publications and Working Papers.

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Technological Innovation, Entrepreneurship & Strategic Management

PhD Program

TIES PHD PROGRAM.

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Technological Innovation, Entrepreneurship & Strategic Management

About Us

MIT Sloan's Technological Innovation, Entrepreneurship, and Strategic Management (TIES) Group.

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Teaching Resources Library Operations Management

Quest Diagnostics (A): Improving Performance at the Call Centers

Zeynep Ton

Cate Reavis

Sarah Day Kalloch

In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...

May 1, 2017

Technological Innovation, Entrepreneurship & Strategic Management