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" ... helping employees to accept new technologies is just as important as making sure the systems work in the first place."

"For top managers, state-of-the art AI tools are a no-brainer. But in the wild, it's often just the opposite for frontline employees."

"If you want to get value out of new digital technology, you need to allow local teams to adapt the technology to their setting."

"There’s been very little research done on the benefits of AI technologies for frontline providers."

"Documentation is just a crushing burden. We believe that these AI technologies have tremendous potential to change clinicians' quality of life."

“Where I see these technologies really being able to help with access is through training and providing more targeted supervisory support.”

"Getting workers to actually use the technologies will turn out to be just as important as making sure the systems work in the first place."

"Managers face special challenges leading teams whose members mix time in the office with remote work."

"We foresee new AI tools making it easier for managers to provide high-quality coaching more efficiently."

"Avoid the common traps with training. Make sure you do things at the firm level, with system developers and don't rely on junior professionals."