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"There’s been very little research done on the benefits of AI technologies for frontline providers."

"If you want to get value out of new digital technology, you need to allow local teams to adapt the technology to their setting."

Behavioral patterns, developed during childhood, can emerge at work and potentially disrupt an executive's performance.

"Every single person that interacts with systems is a possible vulnerability point."

"Massachusetts has many strengths. The question is, how can its strengths be used to fill the deficits we see around us?”

"We find that, after the introduction of Facebook, students were more likely to report experiencing impairments to academic performance."

Sumantra Ghoshal (SM '83, PhD '85) has been posthumously inducted into the Thinkers50 Hall of Fame 2022.

"If you get a recommendation for somebody, and you don't see what the connection could possibly be, they still might be worth exploring."

"For top managers, state-of-the art AI tools are a no-brainer. But in the wild, it's often just the opposite for frontline employees."

"What this study shows is that the cliche about how important it is to network is true."