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Want better customer service? Join the (membership) club
The strategy may help profits, but could create the perception that "free" customer service is low-quality and amplify inequality.
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Are Russian oil prices being rigged?
"Some people involved in trading Russian oil may be lying to data providers, officials, and the broader market about transaction prices."
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The growing influence of industry in AI research
"Deep learning, a data-and-compute-driven subfield of AI, has become the leading technology in the field."
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I spent two years revenge spending. It was hard to stop.
"The fact that we don't have physical partitioning of activities with different instruments, I think is a real challenge."
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For Black-owned businesses, landing a big contract can be a risky proposition
There are factors that keep many Black entrepreneurs from fitting the profile of an ideal loan candidate.
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Carbon dioxide emissions reached a record high in 2022
Though emissions continue to grow at worrisome levels, a reversal … remains possible.
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"Harvard Square: A Love Story": Marketplace lessons from a place that isn't what it used to be
Author Catherine Turco has been watching the evolution of [Harvard] square from childhood visits, Harvard dorms and as a resident.
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Why neglecting work relationships can sabotage innovation and productivity, according to research
"Managers face special challenges leading teams whose members mix time in the office with remote work."
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Why the recession is always six months away
"If you front-load [interest rate] hikes, it makes it harder to tell whether you need to wait a little longer to see the effects."
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The Interview: BECMA head Nicole Obi
Nicole [Wilkerson] Obi (MCP '95, SM '95) burst onto Boston's business scene as a serial entrepreneur.