Platform Strategy

Customer data is key as companies seek to create new digital revenue streams. Here’s how to attract and retain a new class of customer.

How retail stores and companies can thrive in the experience economy.

Four ways to make sure your company is on the right side of the digital divide between data-driven companies and those struggling with data strategy.

Web3, artificial intelligence, 5G, and blockchain are significant catalysts for change at Fidelity, says president of personal investing Joanna Rotenberg.

Health care is at last embracing the economic power of platforms, especially in data-rich environments. Health tech experts identify four trends to track.

Armed with lots of data, Wayfair and Spotify use the power of machine learning to create personalized experiences for their customers.

Researchers analyzed 110 million YouTube comments. Their recommendation: Use algorithms to hide toxic speech, then follow up with human review.

Spotify has 400 million users, and its goal is to get to a billion. Here’s how the music streaming service — and other digital businesses — can expand.

Professor Sinan Aral was honored for his research about social media and tech, along with six other researchers.

Reinvention, regulations, and the rise of green energy were highlights of the annual MIT Platform Strategy Summit.