Search
JoAnne Yates
Sloan Distinguished Professor of Management, Emerita, Professor, Managerial Communication and Work and Organization Studies
IWER Research Seminar Series
IWER hosts a weekly seminar on Tuesdays during the academic year. One of the longest-running seminar series at MIT, it features presentations by work and employment researchers from around the world.
Our People
Our faculty researchers have deep expertise in operations management, organizational behavior, system dynamics, accounting, marketing, and finance.
About Us
The Managerial Communication unit offers theory and skill development in oral, written, interpersonal, cross-cultural, and leadership communication.
Faculty & Research Centers
In addition to teaching core written and oral communication skills, the Managerial Communication faculty is very involved in MIT Sloan’s most important and groundbreaking initiatives.
Mud Bay's Good Jobs Journey
By
This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...
Quest Diagnostics (A): Improving Performance at the Call Centers
By
In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...