Much has been written about the potential impact of generative AI in the workplace, but the perspective of one set of key stakeholders has often been left out: workers themselves. What’s more, research has found that incorporating the perspective of end users such as workers into the development an...
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How does access to a generative AI tool affect work in a call center? That was a research question addressed by MIT Sloan Professor Danielle Li at a recent session of the MIT Institute for Work and Employment Research (IWER) weekly seminar series.
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In this December 2023 working paper, MIT Sloan Professor Emeritus Thomas A. Kochan and five additional co-authors from MIT identify ways to bring workers’ voices into the development and use of generative artificial intelligence (AI).
Three members of the faculty of the MIT Institute for Work and Employment Research (IWER) have received seed grants from MIT to produce papers exploring some of the societal impacts of generative artificial intelligence.
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While no one can say for sure yet, it’s possible generative AI might reduce the contemporary societal problem of income inequality. That’s one of the conclusions reached by MIT Sloan School Associate Professor Nathan Wilmers in a new analysis.
The December 2023 issue of the MIT Institute for Work and Employment Research (IWER) newsletter includes a special focus on women and work.
This report by Fei Qin, an Associate Professor in Management at the University of Bath, and Thomas A. Kochan, the George M. Bunker Professor at the MIT Sloan School of Management, describes what the authors believe to be a state‐of‐the‐art learning system at IBM Corporation and traces the effects of...
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The past several years have seen an upsurge of worker activism in the United States and with it, an increasing interest in the concept of worker voice—that is, efforts by workers, either individually or collectively, to have a say on workplace issues that matter to them. This collection of links hi...
