Key steps to digital transformation include building ecosystems, providing great customer experience, and treating data as a strategic asset.

Build business commitment, provide shared technology, and streamline handoffs to increase the odds of success.

Digital transformations aren’t just about technology. Employees need to have the right skills, support, and emotional space to adjust during the transitions.

Organizations need to create a culture in which all employees see data as their business.

Succeeding with Web3 means creating value with blockchain and managing decentralized governance.

The key to unlocking new digital value is aligning a reorganization around four levers: customer, capability, commercialization, and component.

Investing in the right projects requires showing evidence of value, holding individuals accountable, and creating a transparent process.

A Salesforce case study shows how organizations can make sure digital platforms meet the needs of customers, partners, and internal developers.

Many AI programs do not generate business gains. New research finds the key to success is scientific, application, and stakeholder consistency.

Businesses have identified two types of generative AI: broadly applicable tools that boost personal productivity, and tailored solutions for specific purposes.