Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.
Physical retailers should combine data-driven insights with human touch to create a seamless hybrid shopping experience, these B2B experts say.
Supply chain guru Yossi Sheffi identifies post-COVID-19 trends, including blockchain, robotic process automation, IoT, dark stores, and “China plus one.”
10 career insights from the ‘How I Got Here’ podcast
Sergio Humeda Gomez, EMBA '16, is CEO and founder of Salterra, a firm focused on providing real estate finance and business management consulting services as well as industrial operation solutions for the material handling industry.
On May 1-3, 2020, MIT will host the Africa Takes on COVID-19 Challenge. The deadline to apply for participation is Tuesday, April 28, 2020 before midnight.
MIT Researcher Neil Thompson identified an easy measure that firms can use to help evaluate the scope of protection that a patent provides.
A new working paper from MIT Sloan Senior Lecturer Mercedes Delgado and HBS senior fellow Karen G. Mills separates high-wage and STEM-intensive supply chain services from Main Street services.
Book offers lessons on how a culture of innovation can be achieved and sustained
They’re nearly all about artificial intelligence, with a guest appearance from quantum computing.
