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Mud Bay's Good Jobs Journey
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This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...
Quest Diagnostics (A): Improving Performance at the Call Centers
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In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...
Faculty, Centers & Initiatives
TIES faculty represent a wide array of disciplines and expertise—in both academia and industry.
PayPal and the Financial Wellness Initiative
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In 2015, when Dan Schulman became CEO of PayPal, a digital payments company, many people thought of it as the button they clicked when paying for online purchases. In 2015, PayPal embarked on a new mission: using technology to democratize financial services. In Schulman’s words, it would “turn the ...
An AI Challenge Only Humans Can Solve
In their new book, “Power and Progress,” Daron Acemoglu and Simon Johnson ask whether the benefits of AI will be shared widely or feed inequality.
bKash Founder and CEO on the Transformative Impact of Financial Inclusion
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Kamal Quadir, MBA ’05, spoke with students, faculty, and alumni at the Martin Trust Center for MIT Entrepreneurship in March.
MIT Faculty Kick off Inauguration Day With Symposium
Ahead of the presidential inauguration, MIT Sloan's Professor Andrew Lo and other panelists described advances in their research and how these discoveries are being deployed to benefit the public.
Solving Food and Agriculture Challenges
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Professors Retsef Levi and Karen Zheng discussed their work in addressing food and agriculture issues across the globe at MIT Sloan Reunion 2023.