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PayPal and the Financial Wellness Initiative
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In 2015, when Dan Schulman became CEO of PayPal, a digital payments company, many people thought of it as the button they clicked when paying for online purchases. In 2015, PayPal embarked on a new mission: using technology to democratize financial services. In Schulman’s words, it would “turn the ...
Mud Bay's Good Jobs Journey
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This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...
Quest Diagnostics (A): Improving Performance at the Call Centers
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In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...
Generating Opportunities With Generative AI
Professor of the practice Rama Ramakrishnan, SM ’90, PhD ’94, helps companies explore the promises and perils of large language models and other transformative AI technologies.
M'Care, MIT Students Join Forces to Improve Child Health in Nigeria
The joint effort by MIT Sloan students participating in MIT Solve aims to transform micronutrient dosing for children by harnessing the power of data.
An AI Challenge Only Humans Can Solve
In their new book, “Power and Progress,” Daron Acemoglu and Simon Johnson ask whether the benefits of AI will be shared widely or feed inequality.
Solving Food and Agriculture Challenges
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Professors Retsef Levi and Karen Zheng discussed their work in addressing food and agriculture issues across the globe at MIT Sloan Reunion 2023.
MIT Sloan Operations Research Ranks First In QS Rankings
The school's accounting and finance programs also ranked second in the annual university rankings.
How This Alumna Mentored Generations of Students
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The late Asha Seth Kapadia, SM ’65, led a life of academic excellence, mentorship, and service that impacted generations of future students, teachers, and women's rights advocates.