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Master of Business Analytics

Past Capstone Projects

See past MBAn Capstone projects in action

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headphone set laying on keyboard
Teaching Resources Library Operations Management

Quest Diagnostics (A): Improving Performance at the Call Centers

By Zeynep Ton Cate Reavis Sarah Day Kalloch

In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...

May 1, 2017
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Work and Organization Studies

Faculty & Research Centers

The faculty of the Work and Organization Studies Group are a highly collaborative array of leaders from across MIT, including experts in sociology, anthropology, and management.

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User logging in to PayPal on cell phone and laptop
Teaching Resources Library Operations Management

PayPal and the Financial Wellness Initiative

By Zeynep Ton Sarah Kalloch

In 2015, when Dan Schulman became CEO of PayPal, a digital payments company, many people thought of it as the button they clicked when paying for online purchases. In 2015, PayPal embarked on a new mission: using technology to democratize financial services. In Schulman’s words, it would “turn the ...

Aug 1, 2022
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Computer screen showing FTX acronym
Teaching Resources Library Accounting

Sam Bankman-Fried's FTX

By Nemit Shroff Cate Reavis

In a span of 11 months, FTX. a crypto exchange co-founded by Sam Bankman-Fried (SBF), went from being valued at $32 billion in January 2022 to filing for bankruptcy, wiping out billions in investor money by November. Those called in to clean up the mess soon discovered that up to $9 billion in custo...

Jan 17, 2024
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Image of Danny, formerly incarcerated, now a team member at Checkr
Teaching Resources Library Leadership

Checkr and Fair Chance Hiring

By Cate Reavis Daniel Dart Blake Blaze

In early 2024, privately owned Checkr, a background check tech startup, was a leading voice in the fair chance hiring movement. Fair chance hiring, also known as second chance hiring, referred to the practice of offering fair and equal job opportunities to individuals with criminal records. In addit...

Mar 29, 2024
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A group of people is walking on a road at night
Teaching Resources Library Labor

interviewing.io: Reinventing Technical Hiring (New)

By Pierre Azoulay Cate Reavis Ping King

The U.S. software engineering labor market—a $14+ billion recruiting industry—was plagued by inefficiencies.

Nov 3, 2023
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large ocean wave
Teaching Resources Library Sustainability

Resolute Marine Energy: Power in Waves

By Ezra W. Zuckerman Sivan Cate Reavis

Resolute Marine Energy (RME) founder and CEO Bill Staby and COO Olivier Ceberio believed their company’s wave energy desalination system could provide safe and affordable drinking water to water-stressed communities. They set their sights on launching RME’s Wave2O system in Ugu, South Africa, popula...

Apr 8, 2014
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Person's arm having their blood pressure taken
Teaching Resources Library Accounting

Cost Patterns at MedPro Institute

By Christopher F. Noe

Students are placed in the position of Pedro Russell, a partner at GSM Partners, during the due diligence phase of the acquisition process for MedPro Institute, a vocational training school in the medical field. While reviewing the school’s financial data, Russell discovered that the school relied a...

Jun 21, 2024
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Red ford truck with open hood in a car show environment
Teaching Resources Library Accounting

Ford Model E

By Justin Morris Christopher F. Noe Joseph P. Weber

Notwithstanding numerous prior false starts and stops with EVs, Ford committed to investing in this area from 2016 through 2020,. with the goal of increasing EVs’ share of its global production to 50% by 2030.

Aug 7, 2024
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