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Explain how Seven-Eleven Japan used information to reinvent a small-store retail format in a market constrained by limited space, demanding customers, and complex distribution channels. Analyze how hypothesis-driven ordering, POS data, weather information, and item-by-item control shaped merchandis...

Analyze how Allstate’s Claims division replaced project-based annual planning with an operating model built on durable cross-functional teams holding operational decision rights. Evaluate Allstate Claims’s four-level decision-rights framework and its leaders’ principle of holding teams accountable ...

Evaluate the role of digital platforms in driving financial inclusion and deep customer engagement. Examine how banking as a platform and banking as a service helped Bancolombia combine its own financial products with partner offerings in housing, mobility, everyday life, and business ecosystems. ...

Explain why a large-scale global bottling and distribution company would need to be more “information-savvy” in 2010. Map the connections between technology changes and changes to strategy, structure, and process at PepsiAmericas from 2001–2009. Critique the changes in PepsiAmericas’s Information...

Distinguish a platform business from a software product business by showing how Salesforce created value through Salesforce Platform and the AppExchange marketplace. Analyze the business-model choices behind AppExchange, including partner recruitment and marketplace monetization. Examine the archi...

Creates awareness on the importance of measuring workers’ financial wellness, enables discussion of the difference between market wages and living wages and highlight why benchmarking the market for frontline workers often results in high turnover, inability to focus on the job, low productivity and...

Explores the causes of and responses to the Boing 737 accidents, from multiple perspectives, from the design of the MAX 8 and MCAS software to Boeing’s corporate culture to government oversight.