Demonstrates how a start-up can disrupt an established industry known for mediocre service and bad jobs with a good jobs strategy—a human-centered operations strategy that combines investment in frontline employees with carefully made operational choices and strong commitment to values, provides an ...
Our faculty researchers have deep expertise in operations management, organizational behavior, system dynamics, accounting, marketing, and finance.
The Work and Organization Studies group is a hub for the study of work, employment, and organizations, and is host to one of the longest-running seminar series at MIT.
The faculty of the Work and Organization Studies group are studying work and employment practices and outcomes, institutions and organizations, public policies, negotiations and conflict resolution.
WOS PhD students are investigating new and sometimes controversial theories and ideas.
The MIT Sloan Work and Organization Studies group offers a wide array of engaging courses and hands-on learning experiences for undergraduate and graduate students.
It would be hard to imagine a better moment in history to study and influence the research and policies affecting organizations, work, and employment.
This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...
Investigates drivers of poor performance in a customer service operation and identify what needs to be done to improve performance.
The faculty of the Work and Organization Studies Group are a highly collaborative array of leaders from across MIT, including experts in sociology, anthropology, and management.
