Accounting
About the 2022 MIT Asia Accounting Conference
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Teaching Resources Library
Operations Management
Quest Diagnostics (A): Improving Performance at the Call Centers
In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...
May 1, 2017
Teaching Resources Library
Operations Management
Managed by Q
In July 2015, Managed by Q co-founder and CEO Dan Teran was trying to decide how best to grow the 15-month old on-demand office cleaning and maintenance company. As Teran saw it, Q, which differentiated itself from the competition by leveraging people and technology, could grow by acquiring customer...
May 24, 2016
Accounting
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Frequently asked questions about the 2017 MIT Asia Conference in Accounting
MIT Sloan Health Systems Initiative
Our People
Our faculty researchers have deep expertise in operations management, organizational behavior, system dynamics, accounting, marketing, and finance.
Teaching Resources Library
Operations Management
PayPal and the Financial Wellness Initiative
In 2015, when Dan Schulman became CEO of PayPal, a digital payments company, many people thought of it as the button they clicked when paying for online purchases. In 2015, PayPal embarked on a new mission: using technology to democratize financial services. In Schulman’s words, it would “turn the ...
Aug 1, 2022
Institute for Work and Employment Research
Human Resources
The Surprising Potential of Health and Well-Being Committees
MIT Sloan Professor Erin L. Kelly, who is Co-Director of the MIT Institute for Work and Employment Research (IWER), found in a recent multiyear study in e-commerce warehouses that establishing Health and Well-Being Committees that allow employees to give input on workplace issues significantly reduc...
May 15, 2025
Institute for Work and Employment Research
Human Resources
Selected Journal Articles by Erin L. Kelly Related to Workplace Well-Being
MIT Sloan Professor Erin L. Kelly, who is Co-Director of the MIT Institute for Work and Employment Research (IWER), has coauthored dozens of scholarly articles related to well-being in the workplace, with a particular focus on examining the effects of flexible scheduling initiatives on various measu...
Institute for Work and Employment Research
Organizational Culture
Silbey and Bailyn Elected to American Academy of Arts and Sciences
Susan Silbey and Lotte Bailyn, two MIT faculty members affiliated with the MIT Institute for Work and Employment Research (IWER), have been elected to the American Academy of Arts and Sciences.
Apr 28, 2025