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Frequently asked questions about the 2017 MIT Asia Conference in Accounting
Quest Diagnostics (A): Improving Performance at the Call Centers
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In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...
Managed by Q
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In July 2015, Managed by Q co-founder and CEO Dan Teran was trying to decide how best to grow the 15-month old on-demand office cleaning and maintenance company. As Teran saw it, Q, which differentiated itself from the competition by leveraging people and technology, could grow by acquiring customer...
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Our faculty researchers have deep expertise in operations management, organizational behavior, system dynamics, accounting, marketing, and finance.
Explore Online Resources on Conflict Management Systems, Workplace Mistreatment, the Organizational Ombuds Profession, and More
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MIT Sloan Adjunct Professor Mary P. Rowe, a pioneer in the organizational ombuds profession, has made many of the articles she has written over her career freely available on her personal webpages at MIT Sloan.
Fall Edition of IWER's Newsletter Available Online
The Fall 2022 edition of the newsletter of the MIT Institute for Work and Employment Research (IWER) is now available online.