Key steps to digital transformation include building ecosystems, providing great customer experience, and treating data as a strategic asset.
A new book explores the financial success of firms that use digital technologies to boost efficiency and improve customer experience.
Four reasons stakeholders don’t trust AI systems, and how companies can overcome them.
Launching artificial intelligence initiatives can be a daunting task. Start with these five data monetization capabilities.
There are four common pathways to digital transformation. For some companies, it makes sense to choose more than one.
Toyota’s digital transformation strategy lets executives lead new standalone companies but keep their existing roles. Here’s why it’s been successful.
Companies that succeed at digital transformation use dashboards to measure what value is created, and how.
Firms that embrace digital innovation can see value from operations, customers, and becoming a go-to destination in an ecosystem. Kaiser Permanente is one standout.
Organizations need to create a culture in which all employees see data as their business.
Investing in the right projects requires showing evidence of value, holding individuals accountable, and creating a transparent process.
