Labor

Having built new norms during COVID-19, firms should now focus on operations, employee experience, customer experience, and organizational culture.

Research topics include analyzing firm behavior, data-driven sequential decision-making, inequality and worker power, and renewable energy integration.

New technologies are upsetting status structures in the workplace. How can managers introduce them without driving a wedge between coworkers?

Successful and ethical artificial intelligence programs take into account behind-the-scenes ‘repair work’ and ‘ghost workers.’

A new working paper details an average 6.2% boost in productivity when workers were paid earlier in a project.

A new research brief from MIT examines what digital innovation means for workers, training, and strategy at U.S. firms.

Six illustrations we loved this year.

Microsoft CEO Satya Nadella talks about artificial intelligence, how technology can democratize expertise, and the perils of remote work in an attention economy.

Some automation displaces workers and lowers wages. A new report argues that taxing the right technologies could help remedy this.

In areas where Uber operates, car owners saw fewer unemployment claims and credit delinquencies from 2012 to 2016.