Rahul Mazumder
Nanyang Technological University Associate Professor of Operations Research and Statistics, Associate Professor, Operations Research and Statistics
Nanyang Technological University Associate Professor of Operations Research and Statistics, Associate Professor, Operations Research and Statistics
Theresa Seley Professor in Management Science, Professor, Operations Research
Erwin H. Schell Professor of Management, Professor, Applied Economics
John C Head III Dean (Interim), MIT Sloan School of Management, Professor, Operations Management, Operations Research & Statistics
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This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...