In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...

In July 2015, Managed by Q co-founder and CEO Dan Teran was trying to decide how best to grow the 15-month old on-demand office cleaning and maintenance company. As Teran saw it, Q, which differentiated itself from the competition by leveraging people and technology, could grow by acquiring customer...

In a span of 11 months, FTX. a crypto exchange co-founded by Sam Bankman-Fried (SBF), went from being valued at $32 billion in January 2022 to filing for bankruptcy, wiping out billions in investor money by November. Those called in to clean up the mess soon discovered that up to $9 billion in custo...

The 2007-09 Great Recession took a huge bite out of the U.S. restaurant industry as consumers ate out less often. Even during the subsequent economic recovery, ongoing financial concerns continued to depress the appetite for eating out. The casual dining sector, situated in the middle ground between...