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Faculty
Jackson G. Lu
General Motors Associate Professor of Management, Associate Professor, Work and Organization Studies
Institute for Work and Employment Research
Analyzing the Dynamics of Legacy Preferences in College Admissions
Why do many U.S. colleges give preference to applicants who are relatives of alumni? A new paper coauthored by MIT Sloan Professor Emilio J. Castilla sheds light on this question.
Academic Group Seminars
Seminar Page
MIT Sloan has hundreds of seminars every semester bringing in the world’s leading experts on topics from sustainability to finance. Find out more.
MIT Sloan Health Systems Initiative
HSI Spring 2022 research updates
Spring 2022 research updates
Teaching Resources Library
Operations Management
Mud Bay's Good Jobs Journey
This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...
Feb 2, 2019
Teaching Resources Library
Operations Management
Quest Diagnostics (A): Improving Performance at the Call Centers
In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...
May 1, 2017
Teaching Resources Library
Operations Management
Managed by Q
In July 2015, Managed by Q co-founder and CEO Dan Teran was trying to decide how best to grow the 15-month old on-demand office cleaning and maintenance company. As Teran saw it, Q, which differentiated itself from the competition by leveraging people and technology, could grow by acquiring customer...
May 24, 2016
Work and Organization Studies
Seminars
The Work and Organization Studies group is a hub for the study of work, employment, and organizations, and is host to one of the longest-running seminar series at MIT.