Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.
Practical advice for leaders on rooting out toxic culture and seeking gains from artificial intelligence and operations improvements.
As artificial intelligence takes off, all companies should be thinking about value creation, value capture, and value delivery.
Maintaining relationships with distant contacts takes work but results in a more diverse network and increased access to economic opportunities.
Manage the expectations of the organization, encourage cross-functional collaboration, and prove the value of digital strategy to overcome resistance to change.
Platforms excel at connecting disparate buyers and sellers. That model is poised to support the circular economy, which reuses raw materials and finished goods.
Including examples from Mastercard, DuPont, and Wayfair.
The key to unlocking new digital value is aligning a reorganization around four levers: customer, capability, commercialization, and component.
A new study looks at what wording should be used to identify content created by artificial intelligence.
Plus, a new series on developing a healthy corporate culture.
