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Customers shopping for their pets
Teaching Resources Library Operations Management

Mud Bay's Good Jobs Journey

By Zeynep Ton Katie Bach

This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...

Feb 2, 2019
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row of people sitting with only legs visible
Teaching Resources Library Operations Management

Massachusetts General Hospital's Pre-Admission Testing Area (PATA)

By Jérémie Gallien Retsef Levi Kelsey McCarty

The Pre-Admission Testing Area (PATA) is an outpatient clinic at Massachusetts General Hospital responsible for conducting preoperative assessments of surgical patients prior to their procedures. Set in June 2009, this case study describes the conditions of this busy outpatient clinic prior to a pro...

Jan 3, 2012
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