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The algorithm calculates customer trends and the most effective targeted promotions.

Now more than ever, retail success means focusing on relationships and loyalty programs, not transactions and discounts.

Customer data is key as companies seek to create new digital revenue streams. Here’s how to attract and retain a new class of customer.

Firms that shift to a “domain mindset” can help fill customers’ needs while expanding their own business opportunities.

Legacy banks take note — and take action — as financial tech startups woo clients with innovative digital products and superior customer service.

Armed with lots of data, Wayfair and Spotify use the power of machine learning to create personalized experiences for their customers.

Physical retailers should combine data-driven insights with human touch to create a seamless hybrid shopping experience, these B2B experts say.

Don't be afraid of a bad review. Instead, distinguish your product, find your niche, and build goodwill.

Highlights from the "Shark Tank" star’s MIT talk.

“Me, Myself, and AI” looks at how Boeing, Land O’Lakes, and other companies aim to succeed with artificial intelligence.