Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.
A new book shows that successful firms are using artificial intelligence to complement human workers, not replace them.
Using data to build better products and improve job satisfaction builds competitive advantage. Creating “data connectors” can help.
Wharton’s Ethan Mollick and MIT Sloan’s Bill Aulet discuss the ways generative artificial intelligence is remaking the competitive landscape of entrepreneurship.
In the short term, artificial intelligence systems may be too costly to use for most tasks.
Organizational leaders shouldn’t expect junior professionals to be a reliable source of expertise for teaching senior staff the tips, tricks, and tactics of generative artificial intelligence use.
(Artificial Intelligence, Cybersecurity, Computing, Technology)
Using artificial intelligence to enhance data on clinical trial outcomes can help biomedical firms, investors, and — ultimately — patients.
From artificial intelligence to supply chains to the future of China’s economy, these books help explain what’s happening in today’s business environment.
MIT researcher argues for a response that goes beyond fighting AI with AI.
