Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.
Recent U.S. elections have raised the question of whether “microtargeting,” the use of extensive online data to tailor persuasive messages to voters, has altered the playing field of politics.
Economist and former Italian prime minister Mario Draghi said he expects the war in Ukraine to send inflation higher. Tensions with China aren’t helping.
Tembusu Partners executive Theodora Lai on trusting your expertise, taking on new challenges, and constructive leadership.
Machine learning, hybrid work, and even layoffs can offer companies a chance to promote a positive work culture.
An intentionally divided internet poses a significant threat to business, innovation, and democracy. Thinkers50 experts break down the challenges.
Employers need to nurture employees’ growth and help advance their careers. Here are three ways to start.
Why film producer Scott Budnick, the New England Patriots’ Devin McCourty, celebrity barber VicBlends, and others are advocating for formerly incarcerated people.
Bot detection models may return a high rate of accuracy, but that’s due to a critical limitation in the data used to train them, a new study finds.
The biennial prize recognizes an individual who had made outstanding contributions to the advancement of financial policy research or practice, which is the core mission of the MIT GCFP.
