MIT Sloan Operations Management Case Studies

In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...

On October 29, 2018, Indonesia’s Lion Air flight 610, a nearly new Boeing 737 MAX 8 jet, plunged into the Java Sea at 400 miles per hour, killing all 189 people on board. Eight days later Boeing issued a bulletin to all 737 MAX 8 and 737 MAX 9 operators stating that “erroneous angle-of-attack data” ...

On July 18, 2014, the majority of Market Basket’s 200 non-unionized front office workers, another 300 warehouse associates and 65 truck drivers walked out on their jobs and spent the next six weeks protesting in front of the family-owned New England supermarket chain’s headquarters. Customers joined...

Develops a historical perspective for why some jobs are called “low-skill,” how much they pay, who performs them, and their working conditions, introduces the relationship between the skill level of a job and who is doing the job.Discuss how assumptions about work affects workers, pay, and job desig...

Exposes students to concrete operational challenges in healthcare delivery. Illustrates both the application and the potential benefits of quantitative process analysis and process reengineering in this environment.

This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...

In 2011 Rich Piltch, founder and CEO of ARS, a full-service restoration and reconstruction company based in New England, and the owners of three other restoration and reconstruction companies founded Restoration Affiliates (RA), a network of independent, full-service disaster restoration companies. ...

Surfaces the multifaceted nature of organizational change processes; shed light on how resistance to change can be managed and overcome in a context with highly-skilled, semi-autonomous professionals; and, highlight the Three Lens Framework on organizational processes.

The Beer Distribution Game, one of the oldest and most widely used management simulations, is now available online as an interactive multiplayer websim.

Facilitates a discussion on how one of the world’s biggest car companies was able realize a faster time-to-recovery through superior supply chain visibility, rapid response efforts, and flexible supply allocation and production decisions.