Operations Management

Companies that succeed at digital transformation use dashboards to measure what value is created, and how.

Non-white workers, less educated workers, and those employed on a contract or freelance basis got less job training. The pandemic likely made it worse.

Acceleration Partners CEO Robert Glazer has led a fully remote workforce for 15 years. Here is his learned wisdom.

In a recently released TED@BCG Talk, MIT Sloan’s James Rhee shares how he used a “culture of kindness” to save clothing retailer Ashley Stewart

Leaders often have to decide whether to delegate projects to individuals or a group. According to a new study, it should depend on the task.

What we learned about hybrid work this year, and what to do next.

Dropbox CEO Drew Houston on his company’s “virtual first” approach, hiring opportunities, and building your own operations plan.

New technologies are upsetting status structures in the workplace. How can managers introduce them without driving a wedge between coworkers?

Companies like Slack and Adidas use machine learning and predictive algorithms to boost their key performance indicators. Here are seven traits of advanced users.

Here are the skills and behaviors you need to be an effective manager of digital business, and the four weak spots standing in your way.