Operations Management

Key steps to digital transformation include building ecosystems, providing great customer experience, and treating data as a strategic asset.

A new book explores the financial success of firms that use digital technologies to boost efficiency and improve customer experience.

Sensors, advanced analytics, artificial intelligence, and machine learning are poised to remake manufacturing. Here’s a 4-step blueprint for transformation.

How data plays a role in talent, system, culture, and leadership of winning teams.

Experts detail how ripple effects are impeding the flow of goods, creating catastrophic food shortages, and fueling dramatic cost increases and product shortages.

Companies are under pressure to adopt sustainable business practices. Here is strategic advice for an effective, efficient, and equitable future.

Companies that succeed at digital transformation use dashboards to measure what value is created, and how.

Non-white workers, less educated workers, and those employed on a contract or freelance basis got less job training. The pandemic likely made it worse.

Acceleration Partners CEO Robert Glazer has led a fully remote workforce for 15 years. Here is his learned wisdom.

In a recently released TED@BCG Talk, MIT Sloan’s James Rhee shares how he used a “culture of kindness” to save clothing retailer Ashley Stewart