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Robert M. Freund
Theresa Seley Professor in Management Science, Professor, Operations Research
Joseph Doyle
Erwin H. Schell Professor of Management, Professor, Applied Economics
Alexey Makarin
Mitsubishi Career Development Assistant Professor in International Management, Assistant Professor, Applied Economics
Mud Bay's Good Jobs Journey
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This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...
Quest Diagnostics (A): Improving Performance at the Call Centers
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In July 2015, MaryAnn Camacho joined Quest Diagnostics’s National Customer Service (NCS) organization as its Executive Director. Quest was the leading provider of diagnostic services and solutions in the United States. Camacho was hired to turn around an organization that had gone through a complex ...