Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.

Practical advice for leaders on rooting out toxic culture and seeking gains from artificial intelligence and operations improvements.

Manage the expectations of the organization, encourage cross-functional collaboration, and prove the value of digital strategy to overcome resistance to change.

Maintaining relationships with distant contacts takes work but results in a more diverse network and increased access to economic opportunities.

Plus, a new series on developing a healthy corporate culture.

The LIHEAP formula for calculating energy aid was written in the 1980s. Researchers propose a solution that recognizes the cost of cooling a warming south.

When enterprises address opportunities or threats immediately, they perform better. A new research briefing looks at the traits such companies share.

Large enterprises don’t have to move slowly. Here are three ways to unlock fresh innovation.

The race for dominance in the AI marketplace hinges on who controls its complementary assets, researchers assert.

Consumers approve of firms that do the work to make an industry seem legitimate. Those that free-ride on that “legitimation work” are seen as less authentic.