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Teaching Resources Library Operations Management

PayPal and the Financial Wellness Initiative

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In 2015, when Dan Schulman became CEO of PayPal, a digital payments company, many people thought of it as the button they clicked when paying for online purchases. In 2015, PayPal embarked on a new mission: using technology to democratize financial services. In Schulman’s words, it would “turn the ...

Aug 1, 2022
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Teaching Resources Library Strategy

Tesla's Entry into the U.S. Auto Industry

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In mid-2018, the U.S. auto industry was in the early stages of what many believed would be a significant evolution in how people thought about and used cars. The future would be dominated by electric and autonomous vehicles. Car ownership in which people paid for a hard asset with all its bells and ...

May 1, 2019
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Teaching Resources Library Operations Management

Massachusetts General Hospital's Pre-Admission Testing Area (PATA)

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The Pre-Admission Testing Area (PATA) is an outpatient clinic at Massachusetts General Hospital responsible for conducting preoperative assessments of surgical patients prior to their procedures. Set in June 2009, this case study describes the conditions of this busy outpatient clinic prior to a pro...

Jan 3, 2012
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