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Sonja Perkins on why she calls customers when researching a company, and looks for entrepreneurs in unexpected places.
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Artificial intelligence improves efficiency in risk management and compliance, but humans are still best for customer-facing tasks, a new study finds.
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With batting cages, celebrity fashion shows, and private brands, Dick’s Sporting Goods is breathing new life into brick and mortar.
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Businesses intent on becoming “digital masters” should prioritize both customer experience and employee experience, says MIT Sloan’s George Westerman.
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The coronavirus pandemic is upending global supply chains. From crisis communications to tough decisions, here’s how companies should prepare.
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How to design for the ‘Four ‘As’ to unlock value for your customers.
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The women’s fashion retailer is doubling down on catalogs and making stores the center of the customer experience.
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Survey also finds that the customer is an important focus for KPIs
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Leaders from Peloton, Etsy, and Diageo talk direct-to-consumer, data, shipping, and achieving the ultimate customer experience.
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Firms that embrace digital innovation can see value from operations, customers, and becoming a go-to destination in an ecosystem. Kaiser Permanente is one standout.
