Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.

Recent U.S. elections have raised the question of whether “microtargeting,” the use of extensive online data to tailor persuasive messages to voters, has altered the playing field of politics.

Economist and former Italian prime minister Mario Draghi said he expects the war in Ukraine to send inflation higher. Tensions with China aren’t helping.

Tembusu Partners executive Theodora Lai on trusting your expertise, taking on new challenges, and constructive leadership.

Machine learning, hybrid work, and even layoffs can offer companies a chance to promote a positive work culture.

Practical advice for leaders on rooting out toxic culture and seeking gains from artificial intelligence and operations improvements.