Bengt Holmstrom
Paul A. Samuelson Professor of Economics, Emeritus, Professor, Applied Economics
Paul A. Samuelson Professor of Economics, Emeritus, Professor, Applied Economics
Professor Emeritus of Management, Professor, Work and Organization Studies and Technological Innovation, Entrepreneurship, and Strategic Management
Erwin H. Schell Professor of Management, Professor, Applied Economics
Sloan Distinguished Professor of Work and Organization Studies, Professor, Work and Organization Studies
By
This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...