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The late MIT Sloan professor’s novel approach to customer bonding is still used in corporate strategies today.

A major economic development organization's definition of innovation just changed.

At Vezeeta, Amir Barsoum turns patients into consumers by giving them choice. He uses a three-bucket approach to prioritize ideas and reach his goal.

How Patreon, Levi Strauss, and Coursera open source their culture and bootcamp their technology needs to encourage employees to stay.

Société Générale is experimenting with generative artificial intelligence to achieve business outcomes.

Kerry Twibell on speaking up, getting outside, and not being afraid to ask for help.

Automation replaces experts in some occupations while augmenting expertise in others, according to a new MIT study.

A significant variation in mortgage rates makes it hard for Black homebuyers to build housing wealth. A change in risk assessment could help.

COVID-19 is upending data analytics practices, sidelining predictive analytics, and driving firms to external data and other economic indicators.

The global shortage of semiconductor chips has upended the car industry. The response, from retrofitting to reshoring, could help guide other sectors.