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AI is a tool to get things done. To use it properly and generate value, organizations need the right capabilities — including a good understanding of data.

Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.

New research shows big data benefits large firms over small ones.

Société Générale is experimenting with generative artificial intelligence to achieve business outcomes.

How data plays a role in talent, system, culture, and leadership of winning teams.

How organizations can be more strategic and creative about how they find, develop, and retain IT leaders.

Competitive insight is about taking competitors seriously so you’re never caught off guard by their actions.

Toyota Financial Services encompasses R&D, sales, finance, and more. Here’s how it’s ensuring a new hybrid work model adapts for every department.

Chief data officers share advice on how to connect data to organizational culture and develop data professionals who speak the language of business.

This collection of prompt templates functions like cognitive scaffolding, providing structure without limiting options as you innovate.