Bengt Holmstrom
Paul A. Samuelson Professor of Economics, Emeritus, Professor, Applied Economics
Paul A. Samuelson Professor of Economics, Emeritus, Professor, Applied Economics
Professor Emeritus of Management, Professor, Work and Organization Studies and Technological Innovation, Entrepreneurship, and Strategic Management
Douglas Drane Career Development Professor in Information Technology, Assistant Professor, Information Technology
Sloan Fellows Professor of Management, Professor of Economics and Management MIT Sloan Applied Economics Group and MIT Department of Economics
Senior Research Scientist; Chairman, Center for Information Systems Research (CISR)
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In 2015, when Dan Schulman became CEO of PayPal, a digital payments company, many people thought of it as the button they clicked when paying for online purchases. In 2015, PayPal embarked on a new mission: using technology to democratize financial services. In Schulman’s words, it would “turn the ...
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This case describes how leaders at Mud Bay, a chain of pet products based in Pacific Northwest, changed the way they operated their business from 2014 to 2017. They adopted a framework that included heavy investment in people with operational choices that leverage that investment by increasing produ...