A new study finds that artificial intelligence has been adopted unevenly in the U.S., with use clustered in large companies, industries such as manufacturing and health care, and certain cities.
Less-experienced contact center agents become more productive with assistance from generative artificial intelligence, a new study finds.
The work tasks that AI is least likely to replace are those that depend on uniquely human capacities, such as empathy, judgment, ethics, and hope.
Whether it’s caused by culture clash, cultural inertia, or total toxic collapse, broken culture syndrome can sink an organization. But there’s a way out.
SPACE10’s Mikkel Christopher embraces crowdsourced innovation and everyday epiphanies.
A workshop taught by two MIT Sloan experts explores race and gender in sports, drawing insights for diversity efforts in business management.
Extended silence during negotiations leads to better outcomes for both parties, according to new research led by Prof. Jared R. Curhan.
Firms that shift to a “domain mindset” can help fill customers’ needs while expanding their own business opportunities.
There’s more to building a competitive compensation package than cold hard cash.
Counterterrorism expert Humera Khan harnesses diverse perspectives to anticipate and prevent violent extremism via her think tank, Muflehun.
