Marketing

Publications and Working Papers

The Marketing Group faculty are experts in online and offline consumer behavior, market response forecasting, distribution strategy, new product development, and globalization issues. A selection of publications and working papers are listed below. 

For more publications, please visit our collections on the Social Science Research Network and MIT's DSpace.

Select Publications and Working Papers

Faculty Work Journal Article

"Small Talk as a Contracting Device: Trust, Cooperative Norms, and Changing Equilibria."

Cashman, Matthew, Boris Maciejovsky, and Birger Wernerfelt. Journal of Law, Economics, and Organization. Forthcoming. Download Preprint.

Faculty Work Working Paper

"Transforming the Voice of the Customer: Large Language Models for Identifying Customer Needs."

Topic: Marketing

Timoshenko, Artem, Chengfeng Mao, and John R. Hauser, MIT Sloan Working Paper 7233-25. Cambridge, MA: MIT Sloan School of Management, January 2026. Download Paper.

Keywords: Innovation, Voice of the Customer, Customer Needs, Marketing Research, Product Development, Innovation, Machine Learning, Generative AI, Large Language Models

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